Active English Writing Exercise Complain to an Airline
Imagine that you just arrived in another country on an East-West Airlines flight. There were a lot of problems. Write a letter to the airline. Complain about your flight. Use the model.
Writing Model
East-West AirlinesCustomer Service
12 Jillson Street
Los Angeles, CA
90040
Dear Customer Service,
I have a problem. I was very unhappy with your service on my last flight. I traveled on Flight 62 from Taipei to Amsterdam and on Flight 313 from Amsterdam to Paris on Friday, August 10th. First, the flight from Amsterdam was delayed for three hours. Then my luggage did not arrive in Paris. I didn’t get my suitcase until three days later, on August 13th!
Of course, I needed to buy some clothes and personal items. I spent over $500 on these things. What should I do to recover these expenses?
Sincerely,
Hua-an Lee
It is OK but you stuck a little too closely to the model. The names of companies, streets and company agents (Mr/Ms Customer Service) are capitalized in English. You need to be careful of spacing in your sentences - a space always after a period. Third = rd (3rd), fourth, fifth..... = th (4th, 5th...). Some suggestions and corrections:
South-East Travel AirlinesCustumer Customer Service3 Station StreetNew York, MADear custumer service Customer Service,
I have a problem. I wasn't so happy with your service on my last flight. I traveled on flight 48 from New York to Brussels and on flight 256 from Brussels to Turkye Turkey on Saterday Saturday, May 3th 3rd. First, the flight from Brussels was delayed for two hours. Then my luggage did not arrive in Turkye Turkey. I didn't get my suitcase until tree three days later, on May 6th.
Of course, I needed to buy some clothes and personal items. I spent over €500 on these things. What should I do to recover these expenses?
Sincerely,
Jany Geats